Assessing service quality - satisfying the expectations of library customers
- Författare
- Robert E. Dugan Ellen. Altman Peter. Hernon
- (Peter Hernon, Ellen Altman, and Robert E. Dugan., Includes bibliographical references and index.)
- Genre
- Ej skönlitteratur
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| ALA Editions, an imprint of the American Library Association | 2015 | Illinois, Chicago | xii, 218 pages cm | 978-0-8389-1308-6 |